We open on 11.07.2020
As our doors once again open to visitors, our children’s need for outdoor movement and exploring nature without safety concerns has never been greater. Meanwhile, we’ve been preparing for this special moment to make sure that everything is ready so you can spend some much-needed quality time with your children. Come and see for yourself!
A prime location with wide open spaces
Lying at above 1,000 m, our hotel is bordered by meadows, forests and mountains. Nature abounds, offering unbridled opportunities ideal for exploring, playing and just romping around. Our guests can look forward to all this and more!
Enhanced check-in/check-out procedures and organization
For your added protection, we provide hygienic masks for mouth and nose, without blurring your vision! We’ve also introduced an online check-in option for our guests. To prevent crowing around the reception desk, your invoice can be forwarded to your e-mail address the evening before checking out. Contactless EC card payment remains one of our payment options. Hand-disinfection dispensers have been conveniently installed around the hotel for use at any time.
Facial protection versus holiday feeling
Although our staff wear face-masks, guests only have to do so in places where a 1m minimum social distancing between persons isn’t feasible (such as at the morning breakfast buffet). Needless to say, for guests sharing a room – or families (i.e. persons forming part of a single household), no social distancing rules apply.
Overall hygiene and cleanliness
- General information
The most frequented areas in the hotel continue to be thoroughly ventilated. Our sanitation procedures have been stepped up, particularly in common areas such as bathrooms and WC’s, the reception, restaurant and kitchen. This extends to the spa and wellness area, handrails, door handles, light switches and lift interiors. Throughout our establishment, built-in sensors provide hands-free illumination in all common areas. Long before the arrival of COVID-19, hygiene has always been a priority at our hotel, so you’ll hardly notice the difference.
- Your Room
According to the latest scientific studies, ozone treatment is the most effective way of combating viruses and germs. We guarantee that prior to your arrival every room is treated in this manner. During the daily cleaning service, your room is thoroughly aerated with its own cleaning materials - such as cloths and dusters. Thanks to a colour-coding system, we make sure these belong to each room. This system has been introduced to guarantee traceability and transparency.
Needless to say, each room is provided with its own disinfectant dispensers.
Catering and cuisine
At the dinner table, very few changes have been introduced: we’ve seen to it that each guest has enough room to him or herself – how could one enjoy one’s meal otherwise? And our table service remains as before. Out of consideration for the others, face-masks should be worn and the hands should be desinfected when coming and going to and from the buffet.
As for the customary South Tyrolean Marende, we’ve come up with something special: you can order a custom picnic basket with your preferred afternoon snacks to enjoy at your pleasure. Our kids certainly love it – and we’re sure that yours will love it too!
We’re delighted to offer you an infinity pool with what we believe might well be the most breath-taking view of the entire Val Pusteria/Pustertal Valley. The Aqua World includes a sunbathing lawn without any restrictions. An indoor pool, baby pool and water slide are also accessible and fully operational. All we ask is that our guests maintain a required safety distancing of at least 1 m from others.
Our junior guests (‘mini-explorers’, as we call them) are big fans of our children’s workshop – and we hope it will stay that way. Since, due to the safety regulations, we’ve had to limit entry to fewer ‘explorers’ at any one time. Group sessions have been split into smaller sizes, according to a booking timetable, so that anyone who wants to join us should to be able to do so – and in complete safety! After each session, all tools are thoroughly disinfected – to ensure that kids always use squeaky-clean tools and instruments to come up with their innovative new ideas.
Cancellations: penalty relaxation
Especially under the present circumstances, we wouldn’t want any of our guests to feel obliged to follow through on their travel plans – at all costs. So, we’ve decided to reduce our cancellation period on bookings until 31.08.2020 to 10 days. This means that no penalty charges will be applicable on cancellations prior to 10 days before arrival. However, please note that between 01.09 – 08.11.2020, the minimum notice period is extended to 3 weeks before scheduled arrival.
We are looking immensely forward to welcoming you and your children back again to our Discovery Hotel, and we’ll do everything possible to make sure you’ll want to keep coming back!
Since changes in regulations and specifications are announced on a weekly basis, we are obliged to adjust our procedures accordingly.
(as of: 24.06.2020)